Privacy Policy

PRIVACY POLICY

This Privacy Policy was last updated on 16/04/2024

This Privacy Policy applies to everyone who visits and uses this website, its web-based “Portal” and services provided through this website and/or Portal (collectively the “Service”). The Service is owned and operated by Dentech Patient Solutions, Inc. a Delaware Corporation having a principal place of business at 2735 S. Alma School Road, Suite 1, Chandler, AZ 85286, which, together with its subsidiaries, affiliates, assignees and its and their respective officers, directors, employees and agents shall be referred to in this Privacy Policy as “DECISIONFI.COM” (“we”, “our” or “us”). “You”, “your” or “yours” means the user/consumer using the Service.

DECISIONFI.COM understands that your privacy is important to you and that you care about how your personal data is collected and used. We will only collect and use personal data in ways that are described in this Privacy Policy, and in a way that is consistent with our obligations and your rights under the applicable laws.

PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT BECOMES LEGALLY BINDING ON YOU WHEN YOU USE OUR SERVICE. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU SHOULD IMMEDIATELY STOP USING OUR SERVICE. FURTHER, PLEASE REVISIT US REGULARLY TO KEEP TRACK OF ANY PRIVACY POLICY UPDATES.

PERSONAL INFORMATION AND BUSINESS INFORMATION

“Personal Information” as used in this Privacy Policy is information that we directly associate with a specific person or entity, such as name, address, payment information (including payment card number, expiration date, cardholder name and CVV code), mobile telephone number, and email address. Please note that any payment information we collect is not stored by us.

“Business Information” is any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit and use our Service, you may be asked to submit information such as e-mail address, company name, address, phone number, and/or areas of interest.

INFORMATION COLLECTION, USE AND SHARING

The Personal Information you provide will vary based upon the context, and we will not collect your Personal Information unless you make it available. You are not required to provide Personal Information at any time while visiting the website and using our Service. However, you may be required to provide Personal Information to use certain services. You may provide us with Personal Information by participating in online surveys, subscribing to newsletters and other recurring offerings through the website, and in connection with other products, services, features, or requests made available through the website.

DECISIONFI.COM and, as applicable, its lending partners are the sole owners of the information collected on this Service. We only have access to/collect information that you voluntarily give us via our Service or that our Service collects automatically through your use of the Service.

Information we collect may include, but is not limited to:

• Name
• Social Security Number
• Date of Birth
• Email Address
• Address
• Financial information (e.g., credit card number and its expiration date)
• Phone Number
• Driver’s License
• Employment/ Income Information

INFORMATION WE COLLECT AUTOMATICALLY

When you use our Service we may automatically collect the following from you (except for Cookies we first ask you for your consent).

1. Automated Information. To make our Service more useful to you, our servers (hosted by a third-party service provider) collect certain information from you. This includes, without limitation, your browser type, operating system, IP address and date/time stamp for your visit.
2. Log Data. When you visit our website, view content provided by us, or use our Service we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Service and error responses returned by our Service.
3. Cookies. We use cookies and other similar tracking technologies (collectively “Cookies”). These cookies are used by us for limited purposes with your consent (except for those that are strictly necessary for the functioning of our Service). You can find more on Cookies in the “Cookies” section of this Privacy Policy.

REGISTRATION

In order to use our Service, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services offered by us on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender) about yourself, but it is not required.

To access certain information (blogs, demos of our products, marketing materials etc.) on the website, a user may be required to provide certain information (such as name, email address, job title). This information is used to contact you about the products/services on our site in which you have expressed interest.

SOCIAL SECURITY NUMBER

We also collect any other personal information that you choose to provide when you use our Service. Your decision to provide additional information is entirely optional. However, we will not be able to process your application to sign up with us OR your application for financing if you don’t provide us with certain necessary information, we and our lending partners require to properly review and underwrite your application. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to fulfill your request for credit by submitting the credit application information you enter to one or more lenders. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

ORDERS

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email at legal@decisionfi.com or contact us via telephone at 1- 866-520-0912 to see what data we have about you (if any), change/correct any data we have about you, have us delete any data we have about you, express any concern you have about our use of your data.

SECURITY MEASURES

We take precautions to protect your information. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of information. We also apply access restrictions to your personal data by our employees and other staff members. Furthermore, we ensure to educate and train our employees about the importance of privacy and data protection on a continuous basis. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit application or financial data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser or looking for “https” at the beginning of the address of the web page. Placement of this icon varies by website browser. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, provider setup, credit request underwriting, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and data is encrypted when stored at rest. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-520-0912.

SHARING OF YOUR INFORMATION

All personal information collected by us is treated as confidential. We do not share any of your personal information with any third parties for any purposes, subject to the certain exceptions. We disclose entire or part of your personal information in the limited circumstances described below and with appropriate safeguards applicable thereto: With Our Partners. We partner with other parties to provide specific services, including those you requested from us or in which you have expressed interest. When the user signs up for these services, we will share names, or other information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We may disclose your personal information as otherwise permitted or required by law. Our group companies, subsidiaries, employees, and independent contractors. We will disclose your information to our group companies, subsidiaries, external consultants, auditors, collaborators or other third parties, some of our employees, and individuals who are our independent contractors that need to know the information in order to assist us provide our services, or to process the information on our behalf and also for administrative purposes, billing and tax and all other purposes related to the management of your account. Please note, we require all of them to comply strictly with this Privacy Policy and educate them regularly on the importance and value of your personal information. Business Transfers. In connection with any merger, acquisition of all or a portion of our business by another company, sale of company assets, or in the unlikely event that DECISIONFI.COM goes out of business or enters bankruptcy, your information would likely be one of the assets that is transferred or acquired by a third party. If any of these events happens, we will make sure to take any relevant and reasonable steps to notify you and this Privacy Policy would continue to apply to your information and the party receiving your information shall continue to use your information, but only consistent with this Privacy Policy. Requirement by law. We may disclose information about you in response to a subpoena, court order, or other legitimate governmental requests.

PURPOSES OF DATA PROCESSING

Your information is collected and processed for various purposes including:

• Registration and authentication
• Managing contacts and sending messages
• Analytics
• Infrastructure monitoring
• Advertising
• Platform services and hosting
• SPAM protection
• Contacting the user
• Displaying content from external platforms
• Hosting and backend infrastructure
• Handling payments

USAGE OF SERVICE BY CHILDREN

Our Services are not designed for use by children under the age of 18. As such, the Service is not directed at children under the age of 18 nor do we knowingly collect or maintain information from children under the age of 18 on this Website.

In compliance with the Children’s Online Privacy Protection Act (COPPA) and other relevant child protection laws, DECISIONFI.COM takes the following measures to ensure the protection of minors:

• Age Limitation: We explicitly prohibit individuals under the age of 18 from using our Service. Our registration process requires users to verify their age, and we do not knowingly collect personal data from children under 18.
• Parental Notice and Consent: If we learn that we have inadvertently collected personal data from a child under 18 without the required parental consent, we will take immediate steps to delete such information and terminate the child’s account.
• Review and Removal of Information: Parents or guardians who believe that their child under the age of 18 has submitted personal information to us can contact us at legal@decisionfi.com. We will promptly investigate the concern and, if necessary, remove the child’s personal data from our records and deactivate any associated accounts.
• Reporting and Compliance Measures: DECISIONFI.COM is committed to working with parents, guardians, and authorities to ensure the safety of children online. Should you have any concerns about a potential breach of this policy or the improper collection of personal data from minors, please contact us immediately at legal@decisionfi.com so that we can take appropriate action.

DISCLAIMER

You agree that we may modify this Privacy Policy at any time. We will have no further obligation to notify you of any modifications. It is your responsibility to review this Privacy Policy from time to time, to see if modifications have been made. Any modification is effective immediately upon posting on our website. Your continued use of the Service following modification of the Privacy Policy will be conclusively deemed to signify your acceptance of the modification. Notwithstanding the aforesaid, for any material changes, we will seek your consent to the extent required by law. DECISIONFI.COM reserves the right, at any time, to modify or discontinue, temporarily or permanently the Service (or any part thereof) without notice.

THIRD-PARTY LINKS

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SURVEYS & CONTESTS

From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

DATA RETENTION PERIOD

We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Service and for a reasonable period of time afterward. We also may retain your information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

EUROPEAN UNION RESIDENTS AND THE GDPR

We recognize that the European Union has enacted the General Data Protection Regulation (“GDPR”). DECISIONFI.COM does not handle material applicable under Article 3(2) of the GDPR. Accordingly, it does not have an Article 27 representative. Should circumstances change, this will be updated accordingly.

Data breaches will be reported to the applicable authority as soon as they’re discovered. Those with active accounts with our portal will be notified promptly and all steps required to protect their information will be taken. This may go so far as DECISIONFI.COM shutting down processes, applications, and programs to minimize the breach. We apologize in the event of such disruption but believe that when necessary, protection of your data is paramount.

To find out what information is retained by DECISIONFI.COM about you, please contact us, provide your information so that we may attempt to locate you in our system, and we will strive to comply in a timely manner, ideally within 30 days of receiving the necessary information to attempt locating you. Deletion of your information may be requested in a similar manner, with an affirmative statement acknowledging and accepting that such deletion is irreversible. Such deletion will be conducted within 30 days and will be performed as thoroughly as possible.

CALIFORNIA RESIDENTS’ PRIVACY RIGHTS

If you are a consumer residing in California, the following section is relevant to you. It’s important to be aware that the laws mentioned below may not always apply to us, as there are specific criteria that must be met for their application, criteria which we may not always satisfy.

California Shine the Light Law. California’s Shine the Light Law, also known as the California Civil Code Section 1798.83 gives California residents the right to request information about how businesses share their personal information with third parties for direct marketing purposes.

Residents of California may ask us to provide them with a list of the types of personal information that we have disclosed during the preceding year to third parties for their direct marketing purposes, and the identity of those third parties. If you are a California resident and would like such a list, please contact us at legal@decisionfi.com.

For all such requests, please indicate “CA Shine the Light” in the subject field and include your full name, email address, street address, city, state, and zip code in your request.

California Consumer Privacy Act. The California Consumer Privacy Act of 2018 (“CCPA”) and California Privacy Rights Act of 2020 (“CPRA”) provide certain rights to residents of California. This section applies if you are a natural person who is a resident of California (“California Consumer”) and use our Service. This notice supplements the information in our Privacy Policy. Certain terms used below have the meanings given to them in the CCPA and CPRA. The CCPA and CPRA shall be collectively referred to herein as the “CPRA”.

For more details on the categories of personal information, the purposes for which we collected such information and the sources from which we obtain your personal information contact us at legal@decisionfi.com.

Sale/Sharing of Your Personal Data. We do not sell your personal data. We will share the personal information collected from and about you over the past twelve (12) months as discussed in this Privacy Policy for various business purposes.

Your Privacy Rights and Choices. In addition to rights of access, correction and deletion, as described in the Privacy Policy, California Consumers may have certain additional rights in connection with the personal data we collect about you, many of which are subject to exceptions under applicable law:

1. The right to access and disclosure and portability. You may have the right to request, twice during twelve months, the following information about the personal data we have collected about you:
   • the categories and specific pieces of personal information we have collected about you;
   • the categories of sources from which we collected the personal information;
   • the business or commercial purpose for which we collected or sold the personal information;
   • the categories of third parties with whom we shared the personal information;
   • the categories of personal information that we sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information for a business purpose; and
   • the specific pieces of personal information we obtained from you in a format that is easily understandable, and to the extent technically feasible, in a structured commonly used, machine-readable format.
2. The right to nondiscrimination. We will not discriminate against you, alter our pricing, or offer a different standard of goods and services based on your decision to exercise these rights.
3. The right to opt-out of the sale or sharing of your personal information. You have the right to opt out of the sale or sharing of your personal information. California law broadly defines sale such that it may include allowing third parties to receive certain information, such as cookies IP address and/or browsing behavior, to deliver targeted advertising. If you would like to opt out, you may do so as outlined on the following page: Do Not Sell My Personal Information.
4. The right to limit the use of sensitive personal information. You possess the right to demand that we restrict the use or sharing of your confidential personal data strictly to what is essential for executing the services or delivering the goods you have solicited. We do not collect or share your sensitive information.

How to exercise your rights. California residents may exercise their California privacy rights by submitting your request via email at legal@decisionfi.com or by contacting us at 1- 866-520-0912.

Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate. If we are unable to complete your requests fully for any of the reasons, we will provide you additional information about the reasons that we could not comply with your request.

Authorized Agents. You have the option to appoint a representative (authorized agent) to submit requests on your behalf regarding your rights under the CPRA as outlined previously. We will undertake measures to confirm the identity of the individual attempting to exercise their rights as mentioned, and to verify that your representative is authorized to act on your behalf, either through a signed written authorization or a power of attorney provided to us.

COOKIES

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in using a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

You can disallow cookies by making the appropriate selection from your browser options. However, if you disallow cookies, you may limit the enhanced functionality that cookies allow including not being able to login to our site.

WEB BEACONS

DECISIONFI.COM may also utilize web beacons on our Websites. A “web beacon”, also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. The information collected through these automated means may include information that we gather and store about your visit to, and use of, the Websites, such as your IP address, type of browser and operating system used, date and time you access the websites, pages you visit, and, if you linked to the Websites from another website, the address of that website. This data does not include Personal Information and is not treated as Personal Information under this Privacy Policy, but it may include the IP address of your device. We may link an IP address to information that is personally identifiable.

THIRD-PARTY ANALYTICS

We may also allow certain third-party analytics service providers to include cookies and web beacons within the pages of the Websites on our behalf and to retain and use the information received from such cookies and web beacons themselves. Third-party service providers that collect this data on our behalf may offer information about their data collection practices, and in some cases, an opt out on their respective websites which you can access here.

INTERNATIONAL TRANSFERS OF DATA

Your information is processed at our operating offices and in any places where the parties involved in the processing are located. Depending on the user’s location, data transfers may involve transferring the user’s data to a country other than their own. Users are entitled to learn about the place of processing of such transferred data, the legal basis of data transfers to countries outside their places of residence or to any international organization, and the security measures taken by our company to safeguard their information.

THIRD-PARTY PRODUCTS

DECISIONFI.COM may use your information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.

PUBLIC FORUMS

Information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as comments to a blog or product discussion forum) is not subject to this Privacy Policy, will be seen by third parties not related to DECISIONFI.COM and may be used by them or DECISIONFI.COM to contact you for any purpose.

DO NOT TRACK

Currently, various browsers — including Microsoft Edge, Google Chrome, Internet Explorer, Mozilla Firefox, and Apple Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to websites’ visited by the user about the user’s browser DNT preference setting. We do not currently commit to responding to browsers’ DNT signals with respect to our websites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

SUPPORT

We offer certain limited online support services. If you access our online support, you may be asked for information such as customer ID, product name, product version and other information to help us determine what the technical issues are and how best to help you resolve them.

QUESTIONS OR CONCERNS

If you have any questions about this privacy policy or the practices described herein, you may contact us via email at legal@decisionfi.com or phone at 1-866-520-0912.

If you believe that we have not complied with this Privacy Policy with respect to your personal information, you should first contact us by emailing us at legal@decisionfi.com or by writing to our Privacy Officer at the following address:

DecisionFi, LLC Attn: Legal Department 2735 S. Alma School Rd. Suite 1 Chandler, AZ 85286

REVISIONS TO THIS POLICY

DECISIONFI.COM reserves the right to revise this privacy policy at any time. When we do, we will post the change(s) on this site. You will not be given any notice to these changes. Any change to this policy will be posted on our websites in a timely manner. Your continued use of our websites and web pages after any changes are posted will be deemed to constitute your agreement to and acceptance of such changes to this Privacy Policy.